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  Digital One Features
• 24/7 Server Monitoring
• Weekly Patch Management
• Network Operations Center
• AntiVirus Protection Included
• Remote and Onsite Support
• Monthly Service Reports
• Low Flat Rate - No Hourly Charge
• No Long Term Contracts
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  Digital One Managed Services
Digital One from Intracat Systems
Change routine maintenance into preventive maintenance with Digital One Managed Services from Intracat Systems. Deploying patches, managing antivirus updates, removing spyware, temp file deletion, monitoring backups, and help desk services can now be handled "behind the scenes" leaving you free to manage your business. With Digital One we handle all of your IT support needs for one low rate - no hourly charges, no remote fees, no additional cost to you. The only charges we add are for hardware/software purchases and a flat fee trip charge if you require onsite support services. That's it - there is nothing else to pay! Call for service as many times as you like for covered systems and we'll fix them for no additional charge. No time limit, no overages, no hassles. One call, we'll do it all!

Digital One Managed Services Include:

  • Digital One Technology Platform with Client Web Browser Access
  • 24x7 Network Operation Center Preventive Maintenance Team
  • 24x7 Network Operation Center Remote Service Request Team
  • 24x7 Network Operation Center Monitoring and Alert Team
  • US Based Help Desk Team Staffed by L1 and L2 Engineers
  • Remote Access via LogMeIn & Remote Desktop Protocol
  • Antivirus and Spyware Protection
  • Toll Free Client Support Number
  • Security Patch Management
  • Monthly Service Reporting

Intracat System's Network Operations Center (NOC) technology provides 24x7 visibility of Windows based desktops, laptops, and servers. The NOC schedules and performs proactive service to address preventative maintenance duties at specified intervals. The result is a reduction in your operational expenses because you no longer have to utilize staff resources to handle the day to day maintenance duties associated with updating antivirus signatures, scanning and removing spyware, updating critical security patches, cleaning temporary files, and addressing service issues. In addition, Intracat Systems delivers comprehensive reports each month detailing system inventory (software and hardware) and preventative maintenance activities performed on all covered systems. 

Digital One Monthly Rates

$  39.95 Per Microsoft Workstation
$249.95 Per Microsoft Windows Standard Server
$349.95 Per Microsoft Windows Small Business Server

Digital One Contract Terms

A minimum of six covered systems are required for Digital One Managed Services. The six systems may be any combination of workstations and/or servers, however a minimum of one server is required. A flat rate trip charge is assessed for all onsite service calls to your location (determined by the total mileage from Intracat Systems business office to your location). Within the greater Houston area the minimum trip charge is $50 and the maximum trip charge is $75. Hardware and software purchases required for service are not covered under this contract. Digital One contracts are for a minimum term of three (3) months and require 30 days written notice to cancel. Unless notified in writing by either party, the contract will automatically renew at the end of the contract term. Payment for your total monthly premium is due on the first of the month with payment in full required before any services are performed. Payments received after the 10th of the month will incur a late payment penalty of the greater of $25 or 3% of the total due. In addition to your first months payment, a deposit equal to one full month of service is required. The deposit requirement will be waived if payment by credit card with rebilling permission is authorized in writing.


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